Our Policies

Return Policy

Request a return within 14 days of delivery by emailing support@snplogistics.us.

How to request a return

• Send your order reference and explain the problem.
• Wait for authorization and shipping instructions before returning goods.
• Use the original packaging and include your authorization details.

Returned goods are inspected before a replacement or refund is arranged. Personalized items are eligible only when faulty.

Refund and Dispute Policy

Unused items returned within the stated period may qualify for a refund. Faulty items may be refunded or replaced; bulk orders may incur a restocking charge.

Approved refunds go back through the original payment method. Processing can take 5–10 business days.

Disputes

Email support@snplogistics.us with your order details. We investigate concerns and, where needed, coordinate with the payment provider.

Cancellation Policy

Standard orders can be canceled before dispatch. After dispatch, the return process applies. Custom or substantial bulk orders may carry cancellation costs based on work already completed.

Send the order reference and cancellation request to support@snplogistics.us.